The ability to communicate effectively is crucial to your success in business. Because the majority of the typical workday is spent communicating with others, it is essential that you possess excellent listening skills as well as proficiency in verbal communication.
Leaner organizations have resulted in more employees coming in contact with the customer. As technology advances, translating complex technical terms to a level that customers can understand and relate to is becoming increasingly important.
This section offers specific verbal solutions in three major areas:
Effective Verbal Communication Skills
Feedback and Influencing