Harnessing the Power of Conflict

Destructive conflict can be one of the most debilitating dynamics operating in a productive work environment. With some breakthrough technology, this seminar uncovers the emotional and irrational elements of interpersonal, intergroup, and organizational conflict. This seminar introduces you to practical means for de-escalating conflict through third-party peacemaking and principal negotiation. Gain confidence in using proven skills to step into highly charged situations and redirect destructive conflict to constructive outcomes for participants.

Course Benefits:

Program participants will gain:

• An understanding of the emotional and irrational dynamics of conflict
• Methods  or analyzing the stage of conflict
• Skill in using third party peacemaking methods
• Skill in using principal negotiation to turn conflict to constructive results

Course Objectives:

• Diagnose true cause of conflict
• Wade through emotional and irrational elements of conflicts with confidence
• Use de-escalation techniques
• Bring conflicting parties together to resolve destructive conflicts
• Initiate principal negotiation

Course Content:

• The A-B-Cs of conflict
• Latent organizational factors that trigger conflict
• The stages of individual, intergroup, and organizational conflict
• Techniques for de-escalating conflict
• Practice analyzing a conflict case
• Practice a third party peacemaking

Who Should Attend:

• Middle and general managers, Human Resource executives