frequently asked questions
What should I do if I notice that a piece of equipment is no
longer working properly?
- If you require immediate help, please call x5180.
- Otherwise, please report the problem here. **Any
computer-related issues should be reported to the IT
I am having trouble logging on to the computer. Why?
contact the IT Department with any questions regarding login or password
My projector is projecting a blue screen. What is
Most likely, the equipment you are using (computer, document
camera, DVD player, etc.) is not turned on. Please verify and
then try pressing the hard key on the control panel again.
Can I connect
my personal laptop to the classroom’s projector?
Yes, you can connect your laptop by using the laptop cable provided
at the instructor's desk. (In Beacon Hall this cable is located in the
cubby on top of the desk.)
* You should connect the laptop before
powering it and selecting “Laptop” on
the control panel.
Can students check out the equipment?
Students may request equipment, but must first have an instructor
authorize the use by contacting Media Services via phone or email
Media Services offer training on the media equipment?
Yes. Each semester we offer a group training session for
all new instructors. We are also available for one-on-one training
sessions, which typically last only 10-15 minutes. Please contact
Media Services by phone or email to schedule an appointment.
I use Closed Captions in my classroom?
If you teach in Beacon Hall, you must request that
a special decoder be installed in your classroom for the semester here. If
you simply press the closed captioning button on the touch panel, without
having the special decoder installed, it will not work and the projector
will display a blue screen.
If you teach in Lafayette Hall,
there is no closed captioning option.