frequently asked questions
What should I do if I notice that a piece of equipment is no
longer working properly?
- If you require immediate help, please call x5180.
- Otherwise, please report the problem here. **Any
computer-related issues should be reported to the IT
I am having trouble logging on to the computer. Why?
contact the IT Department with any questions regarding login or password
My projector is projecting a blue screen. What is
Most likely, the equipment you are using (computer, document
camera, DVD player, etc.) is not turned on. Please verify and
then try re-selecting the source on the touch panel.
Can I connect
my personal laptop to the classroom’s projector?
Yes, you can connect your laptop by using using one of the laptop cables provided
at the instructor's desk. (In Beacon Hall this cable is located in the
cubby on top of the desk.)
* Not all classrooms have HDMI capability yet
Can students check out the equipment?
Absolutely! You’ll just need a photo ID and be currently registered.
Media Services offer training on the media equipment?
Yes. Each semester we offer a group training session for
all new instructors. We are also available for one-on-one training
sessions, which typically last only 10-15 minutes. Please contact
Media Services by phone or email to schedule an appointment.
I use Closed Captions in my classroom?
If you teach in Beacon Hall, you must request that
a special decoder be installed in your classroom for the semester. If
you simply press the closed captioning button on the touch panel, without
having the special decoder installed, it will not work and the projector
will display a blue screen.
If you teach in Lafayette Hall,
there is no closed captioning option.